Fair Warning: This will most likely get your account banned from their launcher/site. However you will get your money back.
If you like most people play on PC (This should also work just as well for consoles) and have requested a refund only to have your request denied, let me introduce you to consumer protection and chargebacks. These are protections going back to the 1970's in the US that protect consumers when a merchant is unwilling to issue a refund that is for a proper reason.
Not as Described or Defective Merchandise.
Significantly Not As Described.
All credit card issuers by federal law must accept a complaint/chargeback request within 60 days however Visa & Mastercard allow 120 days from the day of purchase to initiate a dispute with a transaction. If you have used your debit card you have even longer protections by federal law, 180 days.
Most all issuers of your card will require some form of communication with the merchant (Bethesda) so open a support ticket/email and ask for a refund on the basis the game is not as described, unplayable at launch with bugs etc. Save their response and be prepared to show your issuer this denial. Once you have done this call your bank if you've used your issued debit/credit card or direct credit card issuer. Numbers listed below.
Visa: 1-800-847-2911
MasterCard: 1-800-307-7309
American Express: 1-800-528-4800
Discover: 1-800-347-2683
Or simply dial the 1-800 on the back of your card.
You are LEGALLY PROTECTED to have the product you have purchased be AS DESCRIBED and WORK PROPERLY in the US. There are current lawsuits being looked into against Bethesda for deceptive practices and refusing to issue refunds. You will win the chargeback and get your money back. Do not let a company get away with this, not only will you get your money back but each chargeback costs the company between $20-$100 in fees as laid out in their agreements with credit card issuers when they lose a disputed chargeback.
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