Let's face it, this debacle with EA is terrible. It's shady. It is, according to the internet, worth hundreds of thousands of downvotes. And now, on top of everything, if you want to remedy the situation you are forced to sit in an exaggerated phone line.
But keep in mind, the people taking your call at EA are having a much worse day than you! These people are not the CEO, they're not the game designers, and they may not even be located in the same building as these people. They are just trying to do their job, and it just so happens that they work at a company currently undergoing a pseudo scandal.
So be kind to them. Because at the end of the day, they probably hate EA right now too.
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