Back in 2014 I bought the Command & Conquer Ultimate Edition which included one of my favorite childhood games: Red Alert 2. Back then I played it with no problem.
Fast forward to one week ago: I wanted to play a bit of Red Alert 2 but was unable to find the game in my Origin library. I immediately contacted the Origin Chat Support and got in chat with 3 different advisors.
Each time I was given some fishy explanation:
-First time I was told that I bought the game in 2014 and since this is 2016 I couldn't play it anymore.
-Then I was told that I couldn't play the game since they closed down the online servers. IMO they got confused since this has nothing to do with the game being removed from my account, online servers for Battlefield 2 and Crysis 1 were closed down but it still have those games on my account. Plus one of my friend still has Red Alert 2 on his account from when it was free.
-Then I asked for my case to be escalated, which they did but I was told it could only be done via email, not chat. -Finally, since I was not getting any email, I reopened the case via chat but was told not to contact them anymore if I wanted my case to be resolved. Since this was precisely one week ago, I guess I won't have any answer and I can kiss my game goodbye.
To make matters worse the Ultimate Edition is still sold on the Origin store and Red Alert 2 is still advertised as being included in said edition, so I guess that this makes all of this illegal.
At this point I don't know if this is an organized scam or flat out incompetence, all I know is I won't be buying any game on Origin any time soon.
This is what wanting to be a good guy and not pirating the game got me. Next time I'll know better. Buyers beware.
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